Refund Policy

Renderball has one plan, US$29 per month, which gives you the editor, lets you connect your own AI assistant, and includes US$20 of credits for Renderball’s own AI every month. If you need more, you can buy more credits. Any sales tax or VAT is added at checkout. Payments are processed by Stripe for Flarebit, Corp., which operates Renderball.

You can cancel at any time from the Billing page. You keep access until the end of the month you paid for, and you are not charged again. We do not refund part of a month already started. Deleting your account cancels the plan at once.

If a payment fails, Renderball’s AI pauses while we retry your card, and you can keep editing your designs. If the payment still fails after the retries, the plan ends.

Credits can be used only while the plan is active. If you cancel the plan or close your account, we refund credits you bought and never used, to the original payment method, when you ask within 30 days of buying them. Credits that were used are not refundable, except as described below. The credits included with the plan each month are part of the plan: unused ones end at your next renewal and are not refunded.

If a build, generation or export fails for a technical reason on our side, the credits it used are returned to your balance. If you think that did not happen, tell us and we will put it right. A build you stop yourself is charged for what it used up to that point, and work that completes is charged even if you decide not to keep the result.

If a charge does not look right, contact us within 30 days and we will review the underlying usage with you in good faith. What each action used is shown on the Billing page at any time.

Email [email protected] with your account email and the charge in question. Refunds go back to the original payment method, usually within 5–10 business days.