Refund Policy

Renderball is usage-based. There is no subscription and no monthly fee. Editing an existing document — moving, resizing, rewriting, reordering, deleting, undoing — is always free and is never metered. You are charged only when Renderball generates something for you, and only for the tokens that generation consumes.

Your first 1,000,000 tokens are free. Beyond that, usage is billed per token in arrears through our payment processor.

Because there is no recurring subscription, there is nothing to cancel. If you stop generating, you stop being charged. You keep access to documents you have already created, and you can keep editing and exporting them at no cost.

You approve the outline before any document is built, so you only pay for work you have already agreed to. If a build, generation, or export fails for a technical reason on our side, we do not charge you for it; where usage has already been recorded, we credit it back. If you are charged for a generation that failed, tell us and we will refund it.

If a charge does not look right to you, contact us within 30 days of the invoice and we will review the underlying usage with you in good faith. Your recorded usage is visible on your account page at any time.

Email [email protected] with your account email and the charge in question. Refunds are issued to the original payment method through our payment processor, which acts as the merchant of record for your purchase.